Tuesday 28 April 2026 - doors open at 6.00pm for 6.30pm

In-person event in The Forum, The Conduit, WC2H 9JA

Event Description

Navigating Crisis Communications: PR Storms in the digital age

In an era of ‘permacrisis’ - where issues escalate, attention fragments, and trust erodes - how can organisations adapt their crisis communications to stay credible and effective?

Join leading practitioners and experts as we unpack what’s changed, what hasn’t, the importance of pre-crisis planning , and how to respond in the first hour, day, and week of a crisis.

We’ll debate recent UK flashpoints – including the Marks & Spencer cyber-attack, reputation management challenges at the BBC, and the Post Office Horizon scandal.

We’ll also discuss the media issues surrounding the crisis communications industry – the impact that AI is having, how to best handle social media, and what it takes to manage a crisis successfully.

The event is organised by the Media Society – in partnership with the Conduit.

Panel so far:

Anoushka Mutanda Dougherty –a BBC broadcaster, journalist, and radio presenter. Host of the BBC Sounds podcast Fame Under Fire, which explores high-profile celebrity legal battles and the impact of social media on modern fame.

Abby Mangold – MD of Mangold Consultancy, a PR company that specialises in crisis communications. Abby founded her company in 2014, after working at the BBC and then global PR agency Burson-Marsteller.

Event Schedule

6:00pm: Pre-event socialising and networking

6:30pm: Panel discussion begins

7:30pm: Panel discussion ends

Networking drinks before and after the discussion event with pay bar.